Service Disruption

Attention Members

Temporary service disruptions will be experienced from Friday, June 4 from 5:00pm until late afternoon Sunday, June 6 as a result of the banking system integration between Horizon, Plainsview and Cornerstone Credit Unions.

Here are 5 things you need to know about this temporary service disruption:

  1. The integration begins at 5:00pm on Friday, June 4 and runs until late afternoon on Sunday, June 6.

During this time, online banking and the mobile app will be unavailable. As well, ATM and Point-of-Sale (POS) transactions may be affected. Have an alternative form of payment on hand.

Once integration is complete you can access services at any of our Cornerstone Credit Union branches!

  1. Once the integration is complete you will access online banking from the cornerstonecu.com website.

Review the scenario below which best fits your membership situation for instructions on how to login:

For those with Plainsview Credit Union memberships only Expand/Collapse

Login ID: Member Card debit card number (19 digits) – the card you currently use to login to online banking

Access Code (PAC): last 5 digits of your highest Member Card debit card number

TIP: if you have more than one card, compare the numbers and use the highest number

Please Note:

  • You must login first through the desktop version of online banking before you can login through the mobile app.
  • You will be prompted to set up a new strong password.
  • You will need to re-set up the following:
    • Memorized accounts
    • Security settings/questions
    • Alerts
    • Interac e-Transfer recipients
    • Interac e-Transfer Autodeposit
  • The following will transfer over:
    • Cheque images & statements – may take up to 3 business day to show up in MemberDirect online banking.
    • Scheduled payments or transfers
    • Bill Payees
    • CRA details
    • Account nicknames

 

Interac® e-Transfers will be impacted from Monday, May 31 at 6:00pm to Sunday, June 6 late afternoon.

  • The Send function will not be available as of 6:00pm Monday, May 31
  • The Receive function will not be available as of 3:00pm Wednesday, June 2
  • All e-Transfer functionality will be unavailable from Wednesday, June 2 at 3:00pm to Sunday, June 6 late afternoon
  • Members sending or receiving e-Transfers must ensure e-Transfers are sent before May 31 at 6:00pm and are received/picked up June 2 by 3:00pm.
  • If an e-Transfer is not received/picked up by June 2 at 3:00pm, the funds will be deposited back into the sending member’s account within 7 business days.

 

Interac e-Transfer users registered for Autodeposit need to delete the Autodeposit setting prior to May 31. Autodeposit can be re-set up once the integration is complete on
June 6.

Interac e-Transfer recipients will not transfer over.  We recommend to:

  • Clean up e-Transfer recipient list and delete recipients no longer needed
  • Take screen shots of recipients or make a copy of e-Transfer recipients prior to May 31 as this will make it easier to set up your recipient list following the integration

 

Click here for a checklist of action items before and after banking system integration weekend.

For those with both Cornerstone and Plainsview or Horizon memberships Expand/Collapse

  • Login as you previously have on the cornerstonecu.com website using your existing Cornerstone Credit Union LoginID and Access Code (PAC).All your accounts will be integrated.
  • You will need to delete the Horizon Credit Union / Plainsview Credit Union Mobile app and continue to use the Cornerstone Credit Union mobile app

For those with Plainsview and Horizon Credit Union memberships Expand/Collapse

If you currently have accounts with both Horizon Credit Union and Plainsview Credit Union, you can login with either Member Card debit card information. Your accounts will be integrated.

Login ID: Member Card debit card number (19 digits) – the card you currently use to login to online banking

Access Code (PAC): last 5 digits of your highest Member Card debit card number

TIP: if you have more than one card, compare the numbers and use the highest number

Please Note:

  • You must login first through the desktop version of online banking before you can login through the mobile app.
  • You will be prompted to set up a new strong password.
  • You will need to re-set up the following:
    • Memorized accounts
    • Security settings/questions
    • Alerts
    • Interac e-Transfer recipients
    • Interac e-Transfer Autodeposit
  • The following will transfer over:
    • Cheque images & statements – may take up to 3 business day to show up in MemberDirect online banking.
    • Scheduled payments or transfers
    • Bill Payees
    • CRA details
    • Account nicknames

 

Interac® e-Transfers will be impacted from Monday, May 31 at 6:00pm to Sunday, June 6 late afternoon.

  • The Send function will not be available as of 6:00pm Monday, May 31
  • The Receive function will not be available as of 3:00pm Wednesday, June 2
  • All e-Transfer functionality will be unavailable from Wednesday, June 2 at 3:00pm to Sunday, June 6 late afternoon
  • Members sending or receiving e-Transfers must ensure e-Transfers are sent before May 31 at 6:00pm and are received/picked up June 2 by 3:00pm.
  • If an e-Transfer is not received/picked up by June 2 at 3:00pm, the funds will be deposited back into the sending member’s account within 7 business days.

 

Interac e-Transfer users registered for Autodeposit need to delete the Autodeposit setting prior to May 31. Autodeposit can be re-set up once the integration is complete on
June 6.

Interac e-Transfer recipients will not transfer over.  We recommend to:

  • Clean up e-Transfer recipient list and delete recipients no longer needed
  • Take screen shots of recipients or make a copy of e-Transfer recipients prior to May 31 as this will make it easier to set up your recipient list following the integration

 

Click here for a checklist of action items before and after banking system integration weekend.

For those with Horizon Credit Union memberships only Expand/Collapse

Login ID: Member Card debit card number (19 digits) – the card you currently use to login to online banking

Access Code (PAC): last 5 digits of your highest Member Card debit card number

TIP: if you have more than one card, compare the numbers and use the highest number

Please Note:

  • You must login first through the desktop version of online banking before you can login through the mobile app.
  • You will be prompted to set up a new strong password.
  • You will need to re-set up the following:
    • Memorized accounts
    • Security settings/questions
    • Alerts
    • Interac e-Transfer recipients
    • Interac e-Transfer Autodeposit
  • The following will transfer over:
    • Cheque images & statements – may take up to 3 business day to show up in MemberDirect online banking.
    • Scheduled payments or transfers
    • Bill Payees
    • CRA details
    • Account nicknames

 

Interac® e-Transfers will be impacted from Monday, May 31 at 6:00pm to Sunday, June 6 late afternoon.

  • The Send function will not be available as of 6:00pm Monday, May 31
  • The Receive function will not be available as of 3:00pm Wednesday, June 2
  • All e-Transfer functionality will be unavailable from Wednesday, June 2 at 3:00pm to Sunday, June 6 late afternoon
  • Members sending or receiving e-Transfers must ensure e-Transfers are sent before May 31 at 6:00pm and are received/picked up June 2 by 3:00pm.
  • If an e-Transfer is not received/picked up by June 2 at 3:00pm, the funds will be deposited back into the sending member’s account within 7 business days.

 

Interac e-Transfer users registered for Autodeposit need to delete the Autodeposit setting prior to May 31. Autodeposit can be re-set up once the integration is complete on
June 6.

Interac e-Transfer recipients will not transfer over.  We recommend to:

  • Clean up e-Transfer recipient list and delete recipients no longer needed
  • Take screen shots of recipients or make a copy of e-Transfer recipients prior to May 31 as this will make it easier to set up your recipient list following the integration

 

Click here for a checklist of action items before and after banking system integration weekend.

For those with Cornerstone Credit Union memberships only Expand/Collapse

Login as you previously have on the cornerstonecu.com website using your existing Cornerstone Credit Union LoginID and Access Code (PAC).
  1. Interac e-Transfers will be unavailable for ALL members starting at 5:00pm Friday, June 4 until banking system integration is complete on Sunday, June 6.
  2. Our Contact Centre be available to answer questions, call us at 1-855-875-2255:

Friday, June 4 until 8:00pm

Saturday, June 5 from 8:00am – 8:00pm

Sunday, June 6 from 8:00am – 8:00pm

 

  1. Beginning the week of June 7, 2021, the horizoncu.ca and plainsview.com websites will be re-directed to cornerstonecu.com
  • Similarly, the Horizon Credit Union and Plainsview Credit Union social media accounts will be re-directed to Cornerstone Credit Union’s social media accounts. We encourage you to follow us at Cornerstone Credit Union on Facebook @cornerstonecusk and Twitter @CornerstoneCUSK.

 

We are working hard to minimize inconvenience to our members. Thank you for your patience during this process.

*Information subject to change, please visit cornerstonecu.com for most recent details.

®Interac e-Transfer is a registered trademark of Interac Corp. Used under license.

®MEMBER CARD is a registered trade-mark owned by Canadian Credit Union Association, used under license.