COVID-19 Update

Canada's COVID-19 Economic Response Plan

The Government of Canada is taking immediate, significant and decisive action to help Canadians facing hardship as a result of the COVID-19 outbreak.
 
To review all the initiatives, click below:
http://www.canada.ca/en/department-finance/economic-response-plan.html


ResponsePlan

COVID 19-Service Delivery Change

Service Delivery Change – Effective Friday, March 20th, 2020

 

Plainsview Credit Union recognizes the growing concern around the COVID-19 virus and the unease many are facing. Our main priorities are keeping our members, employees and communities safe while maintaining our service to you.

In the face of this crisis, we are changing how we serve our members.  Effective March 20th at the end of the business day, Plainsview Credit Union will temporarily suspend all In-Branch Services.  

We understand your concerns and will continue to provide access to necessary banking services. Although our doors will not be open to the public, we will have staff available to answer your calls and process transactions.

We ask that you use online banking, mobile apps or our ATM network to perform your day to day transactions such as depositing cheques, paying bills, and account inquiries. Alternative methods and actions we will be implementing include:

  • Using our night deposit to drop off cheques and bill payments for processing. (Our staff will be processing these transactions regularly throughout the day.)
  • Waiving fees for phone transactions.
  • Working with our personal, farm and business members on a case-by-case basis to help our members manage through this challenging time.
  • Reaching out to our key community organizations, business & consumer members to reduce impacts of this temporary change in service.
  • Phone interviews for your investment, lending and other advisory service needs.

 

Please call your local branch and we will work with you to meet your financial needs.  We anticipate increased call volumes, so please be patient. Rest assured our staff will be here to help you.

We are doing our best to navigate these uncertain times as the progress of the virus continues, and the impact is made known. We thank you for your support in keeping the health and safety of our members and employees the priority.

Ways to Bank Remotely

Over the last number of weeks, we have seen an increased concern related to the spread of the coronavirus (COVID-19). We recognize that this may be an unsettling time and want to ensure that our staff, members, and communities are our top priority.

Please continue to keep updated on best practices, whether it be self-isolating or social distancing - PCU will assist you the best way we can with your finances. We have put together a list of options to bank remotely.

If you are still unsure, please call us before coming into the branches: 1-888-832-3045.

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